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Unified Customer Search
Find the customer, products and earlier tickets through one guided search.
Customer Support
Give every support ticket the full product context.
Search customers and registered products, create structured tickets, assign service teams and retain the complete resolution history—without separating support from warranty and product identity.
✓ Search by cell, ticket or Smart QR✓ Registered product visibility✓ Structured problem and solution selection
01Search
02Create
03Assign
04Resolve
Business value
Faster support begins with the right information at the first interaction.
Veronit connects the caller, genuine product, warranty status, earlier complaints and assigned team so agents can act with confidence.
01Search by cell, ticket or Smart QR
02Registered product visibility
03Structured problem and solution selection
04Rights-based team assignment
05Status, closure and reopen controls
06Complete customer and ticket history
Core capabilities
Built around the way industrial teams work.
A structured, connected workflow that supports operational control without making daily work complicated.
Structured Ticket Creation
Capture product, purchase, issue, address and service information consistently.
Rights-Based Workflow
Assign, reassign, escalate, close or reopen tasks according to user rights.
Product & Warranty View
See the registered unit and warranty information while handling the request.
Field Service Coordination
Route tickets to the correct service team and track action to completion.
Problems & Solutions
Standardize known issues and proven solutions to support faster resolution.
Connected workflow
From first action to complete visibility.
Scan or Search
Open the genuine product through its Smart Label, customer or ticket.
Verify Context
Review warranty, ownership, distribution and earlier service records.
Assign
Send the structured request to the correct support or service team.
Resolve & Record
Preserve diagnosis, action, parts, closure and future service history.
Part of one connected journey
See how customer support connects with production, distribution and aftersales.
Talk to Veronit
Connect customer support to the products you sell.
Tell us what you manufacture and the workflow you want to improve. We’ll help you shape the right Veronit solution.